Residential

High-Speed Fiber Internet for Your Home – Frequently Asked Questions

What is Southern Tier Network bringing to my community? 

Southern Tier Network is expanding fast, reliable fiber internet to homes across Steuben, Schuyler, Chemung, Tioga, Broome, and Tompkins Counties. This expansion is made possible through an $18.2 million grant from Empire State Development’s ConnectALL program.

What can I expect when fiber internet becomes available in my area?

You’ll experience fiber optic connections for the first time in your neighborhood with fast, symmetric speeds that make streaming, gaming, and working from home effortless.

Will the service be affordable?

Yes. Through partnerships with our Internet Service Providers (ISPs); FiberSpark, Town to Farm Fiber, and Zeta Broadband, Southern Tier Network ensures competitive and affordable pricing for every household.

What makes Southern Tier Network different from other internet providers?

Southern Tier Network is a local nonprofit focused on serving the community, not generating profits. Our priorities are affordable and reliable internet for every home, excellent customer service from people who live and work in your area, and reinvesting in the region to keep the Southern Tier connected and thriving.

Why should I choose Southern Tier Network?

Choosing Southern Tier Network means choosing local. You’ll receive high-quality fiber internet supported by a community-first mission that keeps your investment working to strengthen connections and opportunities across the Southern Tier.

High-Speed Fiber Internet for Your Home – Frequently Asked Questions

What is Southern Tier Network bringing to my community? 

Southern Tier Network is expanding fast, reliable fiber internet to homes across Steuben, Schuyler, Chemung, Tioga, Broome, and Tompkins Counties. This expansion is made possible through an $18.2 million grant from Empire State Development’s ConnectALL program.

What can I expect when fiber internet becomes available in my area?

You’ll experience fiber optic connections for the first time in your neighborhood with fast, symmetric speeds that make streaming, gaming, and working from home effortless.

Will the service be affordable?

Yes. Through partnerships with our Internet Service Providers (ISPs); FiberSpark, Town to Farm Fiber, and Zeta Broadband, Southern Tier Network ensures competitive and affordable pricing for every household.

What makes Southern Tier Network different from other internet providers?

Southern Tier Network is a local nonprofit focused on serving the community, not generating profits. Our priorities are affordable and reliable internet for every home, excellent customer service from people who live and work in your area, and reinvesting in the region to keep the Southern Tier connected and thriving.

Why should I choose Southern Tier Network?

Choosing Southern Tier Network means choosing local. You’ll receive high-quality fiber internet supported by a community-first mission that keeps your investment working to strengthen connections and opportunities across the Southern Tier.

INTERNET SERVICE PROVIDERS

Service Speed (DOWNLOADXUPLOAD)/PRICING

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100x100
500x500
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$40/month

NA

$55/month

$85/month

$150/month

www.fiberspark.com

$40/month

$50/month

$60/month

NA

NA

www.towntofarmfiber.com

$40/month

NA

$55/month

$85/month

$150/month

www.zbbi.co

Fiberspark

Fiberspark is an Internet service provider that offers the fastest and most reliable broadband Internet in Ithaca and surrounding areas. Fiberspark’s fiber optic Internet allows you to seamlessly experience web browsing, 4K HD video streaming, and online gaming without worrying about your connection slowing down, even in the evenings when everyone is online.

Town to Farm Fiber

The story of our company, Empire Wireless LLC, began on the family farm in the 1970s. Our founder Raub Smith Sr, started exploring TV satellite systems for his family, he learned that by purchasing three systems from Dish he could become a dealer.
 
For nearly 45 years, the Dish business was a resounding success. However, as “cord-cutting” became the new norm, we knew it was time to evolve. Leveraging our decades of technical experience and unwavering commitment to customer service, we transitioned into an Internet Service Provider (ISP) Town to Farm Fiber. That same dedication to exceptional service now drives our new venture, with Empire Wireless LLC remaining our parent company.

Zeta

Zeta Broadband delivers fast, reliable internet designed to keep your home and business connected. We bring fiber-fast speeds and modern wireless solutions to communities that need it most, with simple, affordable plans and no hidden fees. Our mission is to make great internet accessible to everyone, whether for work, school, or streaming at home. With local support you can count on, Zeta Broadband is building stronger, more connected communities, one customer at a time.

Available Now

  • Nichols
  • Ithaca
  • Millport
  • Pine Valley

Coming Soon

  • Brooktondale
  • Newark Valley
  • Beaver Dams
  • Hornby
  • Tyrone

Why Local Matters:

Unlike national providers, we care about our neighbors. We’re not just delivering internet, we’re building connections that strengthen our towns and support families, students, and small businesses.

Experience the Best Choice for Your Home

Ready for fast, dependable fiber internet with real local support?

Check availability in your area and join the thousands of homes already benefiting from Southern Tier Network.

Open-access fiber

Open-access fiber means that one shared network is available to multiple internet service providers (ISPs), giving residents and businesses the power to choose who delivers their internet. Instead of being locked into a single provider, communities benefit from competition, transparency, and flexibility. Open access is important because it:
  • Creates choice: Multiple ISPs can compete for your business on the same high-quality network.
  • Encourages better pricing: Competition keeps costs fair and affordable.
  • Improves service quality: Providers work harder to deliver strong customer support and reliable performance.
  • Expands access: More households and businesses can get connected, even in underserved areas.
  • Builds resilience: A shared infrastructure strengthens communities and ensures long-term sustainability