NYS Public Service Commission

New York State Customers:  For consumer complaints that cannot be resolved with STN, you may contact the New York Department of Public Service (DPS).  DPS complaints may be directed as follows:  www.dps.ny.gov/complaints; or DPS Helpline at 1-800-342-3377 (M-F 8:30a – 4:00p); or, Mail to Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223.